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Watchtower docs

Your devices, spaces, and status in one place.

Build your team's device library, arrange your spaces, and understand which devices respond.

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Watchtower provider dashboard showing a customer organization's Areas and devices.Watchtower provider dashboard showing a customer organization's Areas and devices.
Example provider workspace. Synthetic example data.

Watchtower gives your team a shared view of the devices and useful links across your spaces. Start with an organized inventory. Add a collector when you’re ready to see current reachability. Open Help from your account menu in the app to return to these guides in a new tab.

Documentation

Section titled “Documentation”
Start with your first areaCreate your workspace and add the devices your team needs.
Read your dashboardFind a space, open a device, and understand what its status tells you.
Arrange devices and AreasMaintain your inventory and organize devices into spaces.
Schedule device expectationsDefine service-time expectations and flag unexpected reachability between events.
Set up current monitoringPair a collector and check whether devices respond.
Understand a statusKnow the difference between offline and NO DATA.
TroubleshootingFind the next step when a collector or device has no current results.
ChangelogSee what changed in each version and when it was recorded.

A useful dashboard starts with your inventory

Section titled “A useful dashboard starts with your inventory”

Arrange devices into Areas that make sense to your team: Auditorium, Lobby, or Kids Wing. An Area can contain smaller Areas, so your dashboard reflects how your spaces fit together. Save a device’s web destination to make it easier to find next time.

You can organize and use your inventory without running a collector. A saved device or link does not, on its own, establish device health.

When something needs attention

Section titled “When something needs attention”

Check what the status means before taking action. If current information is missing, start with the troubleshooting guide.

A few useful terms

Section titled “A few useful terms”
  • Organization: your team’s Watchtower workspace.
  • Area: a campus, building, room, or other space within your Organization.
  • Collector: the Watchtower app on a local Mac that checks whether devices respond.

See the changelog for a short overview of recent improvements.